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Exchange Policy


All Glam Seamless extensions come sealed with a security void label. Once opened, the hair cannot be exchanged for any reason. This is according to Regulated Hygiene Laws, hair extension exchanges must have the seal intact and not broke, no exceptions can be made. Our packaging is clear and you can see the color without needing to open it. You can also purchase a color ring or a sample of the color.

Absolutely no exchanges of opened packages are possible.

We will gladly accept any exchanges within the 14-day purchase period, provided the item has not been used or opened. All exchanges are required to meet the return standards. Exchange requests must be made within the 14 days of delivery. Each pack of hair has a void sticker on it, once opened the hair may not be returned, no exceptions. Per hygiene laws and for sanitary purposes, we cannot accept exchanges on hair that has been used or opened because it is a real human hair product. Once this sticker has been opened the hair is considered used. 

Absolutely no exchanges of opened packages are possible.

We gladly accept exchanges on all unopened hair extensions within 14 days from purchase, no questions asked. However, please note all of our hair extensions come with a security seal and once opened cannot be exchanged. No exceptions. This is standard in the hair extension industry. The security seal must be intact, extensions must be in the original packaging to receive a refund. If you are not sure about a color, please order a sample tape swatch to see the quality of our hair as well as test the color. You can also get a color ring to guarantee the color you want. We understand that you may need to exchange your order. Any opened hair will not be eligible for a refund or exchange.  Exchanges take 1 week to process and verify eligibility.

It is important to always inspect the quality before using the hair extensions. We do not accept returns on hair that has been installed, colored, chemically treated, or opened due to safety and sanitation laws. 

In order to qualify for a exchange:

  • Hair extensions and package must brand new, in the original packaging, and has never been applied, colored, or worn, and seal has not been broken. 
  • For exchanges, new hair cannot be sent out until the original hair is received and verified it is eligible for an exchange. 
  • Please visit to begin a return process. There is a $12.95 service fee which covers shipping and processing the exchange for domestic orders.

All hair care items, hair tools, custom orders, and sample swatches are non-refundable and final sale. 

Glam Seamless has many options for you to test various colors by purchasing a color swatch, color ring or sample pack of hair. We are not responsible for color match, so please understand prior to purchasing that you assume full responsibility in choosing your color. Our responsibility is to deliver the color(s) ordered by you. By purchasing our products, you are accepting these terms:

We allow one color exchange for hair extensions ONLY if item is in the original condition and unopened. Item must not have been in contact with anything. An email must be sent to Glam Seamless with intent to exchange within 14 days of receiving item. When exchanging an item, item must be shipped back to Glam Seamless with delivery confirmation within 14 business days. Shipping costs are non-refundable.

The item MUST be in original packaging, NOT OPENED or USED, or DAMAGED in anyway nor any contact with perfume or cigarette smoke. 

To exchange extensions for a different color: YOU MUST SEND US AN EMAIL WITHIN 14 DAYS OF DELIVERY. If it is past 14 days you may not exchange.

Buyer is responsible for shipping the item back to Glam Seamless within 14 business days after email is confirmed. All exchange shipping costs are to be paid by buyer. 

All orders MUST be shipped to the delivery address on your order.  We cannot change the shipping address in your transaction to any other address after purchase. It is your responsibility to make sure your information is accurate when placing an order. Any mailing address mistakes on your part are not the responsibility of Glam Seamless.

Delivery confirmation is provided on all orders with in the U.S. Delivery Confirmation includes notification of a sent package and a successfully delivered package. Real-time tracking is included with delivery confirmation.

Shipping charges are non-refundable. You are responsible for any additional shipping charges during an exchange. If you return an item for exchange, please include a note with which items you wish to receive in exchange, the address to send them to, the date your order was placed online, along with your email address.

Glam Seamless is not responsible for late or lost packages in the mail. This is a matter for the USPS Postal Service and we do not provide refunds for late or lost packages. We recommend using FedEx, one of the most reliable shipping companies.

If there is a problem, we will try to solve the issue in accordance with the Terms and Conditions; however, absolutely no refunds are possible after 14 days of purchase. 
By agreeing to our terms and conditions you understand that there are no refunds or chargebacks allowed. You may email us for further information.

When ordering from Glam Seamless or you are agreeing to all Terms & Conditions. If you do not agree to all Terms and Conditions, please do not order.

© Glam Seamless 2014 All Rights Reserved

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